Deskside Technician II

Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What You'll Get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Job Requirements
Details:
This position is responsible supporting PC support and other Service Desk/Field Support activity.
Desktop operating systems, End User application like Microsoft Office, Microsoft Teams, Microsoft Outlook, AD, Corporate Windows Image installation, desktop, hardware, L1 Network and Basic Server Support and wireless connectivity, local area and wide area networks (LAN/WAN),
Support PC users and Thin Client users at Stefanini
Support Network printing Devices
Liaise with Multiple vendors for Service delivery
L1 support on Network and Server troubleshooting
L1 Support for TCP/IP network and Ethernet
LAN/WAN basic troubleshooting
Hands-on experience with CA Service Desk/BMC Remedy or SNOW
Proficient to handle basic troubleshooting with Cisco IP phones, Audio and Video Conferencing devices ex Cisco, Polycom etc
Proficient to handle AD support
Basic knowledge on Intune migration (Autopilot)
Hands-on experience on creating mailbox, DL Groups and transferring mailbox from one database to another.
Basic knowledge on SCCM imaging.
Support in Inventory file updating and monthly report generation, Procurement activities, AMC renewal and other IT administration.
Hands on experience on Excel.
L2 Support for Desktop Computing
Facilitate cross-team collaboration across technical disciplines as well as across business units

Work arrangement
No