Salesforce & Agentforce Functional Architect

Company Overview
At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.
Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.
Position Description
The Bridgenext Salesforce & Agentforce Functional Architect plays a critical role in the success of Salesforce engagements, serving as the intersection of application strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem.
As a Salesforce & Agentforce Functional Architect, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, foster collaboration, driving key decisions, and owning the end-to-end solution vision from discovery through enablement and handoff.
Responsibilities Include But Are Not Limited To
Own the end-to-end solution vision across multiple teams and client stakeholders
Build trusted relationships with executive and technical client stakeholders
Align business goals, technical architecture, and delivery strategy to drive successful outcomes
Advise on platform capabilities and when to use declarative vs. custom solutions
Make architecture decisions based on constraints like budget, scope, time, and available resources
Collaborate with Technical Architects, UX Designers, and Developers to deliver a cohesive solution
Define the technical critical path and lead teams through execution using different Agile frameworks
Recommend solution paths that balance the competing priorities of budget, time, quality, and scope
Provide solution design and architecture leveraging a variety of SaaS platforms and web technologies
Apply a NorthStar framework to solution design discussions and discovery workshops
Guide clients through the onboarding and training process, ensuring they can effectively utilize the implemented solutions
Effectively communicate project progress and manage expectations with internal and external stakeholders, including sales, engineering, and customer team
Identify opportunities outside of the scope of a project for future phase work and provide client with innovative ideas to solve their business challenges
Workplace: Based in N. America working remotely. Working hours are flexible but must be available for meetings in Eastern Standard Time (EST). Some evenings hours may be required at times for coordination with offshore resources. This role supports US-based English-speaking clients so strong English communication is imperative.
Travel: Potential for up to about 10% travel for onsite client meetings
Must Have Skills
7+ years' experience designing complex solutions on the Salesforce platform using both out of the box solutions and Salesforce friendly customizations and includes either (or better yet, both!) implementation or product development
4+ years professional services consulting experience leading strategic engagements
Have robust examples of complex implementations spanning multiple technology stacks
Successfully led collaborative discovery workshops with client stakeholders to define business needs and align on solution direction, leveraging both customer experience insights and technical strategy
Strong written and verbal communication skills, with ability to create technical documentation and client facing artifacts
Hands-on experience with Salesforce declarative tools and working with development teams across multiple time zones
Comfortable presenting to C-suite and leading enterprise engagements
Experience leading team using Agile Frameworks, writing user stories, running sprint demos, etc.
Multiple Salesforce certifications: App Builder, Sales Cloud, Service Cloud, Agentforce Specialist
Relevant Salesforce and Agile certifications
Examples of using Salesforce innovatively to solve problems
Preferred Skills
FSC, Insurance, and/or Transportation domain experience
Experience leading $1M+ programs or large enterprise initiatives
Knowledge of managed package development and AppExchange
Understanding of key concepts for user centered design and design thinking using the Salesforce Lightning Design System
Experience in Classic to Lightning migrations
Certified Scrum Master (CSM)
Project Management Professional (PMP®)
Professional Skills
Strong team and individual player
Maintains composure during all types of situations and is collaborative by nature
High standards of professionalism, consistently producing high quality results
Self-sufficient, independent requiring very little supervision or intervention
Demonstrate flexibility and openness to bring creative solutions to address issues
Bridgenext is an Equal Opportunity Employer
US citizens and those authorized to work in the US are encouraged to apply

Work arrangement
Yes