Head of Customer Success - Southeast Region

About Us
Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by bringing automation to inspection and maintenance operations through our AI-powered software platform, and we are a venture-funded startup looking for great talent to share our vision of energy industry transformation.
Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.
Job Description
Buzz Solutions is seeking a Head of Customer Success with deep roots in the utility industry and proven success in a fast-scaling startup environment.
You will start as an individual contributor, owning post-sale customer relationships, driving platform adoption, ensuring long-term customer value, and serving as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams.
This is a player-coach role. As our customer base expands, you will take on full leadership of the Customer Success team, setting strategy, building the processes and playbooks the function runs on, and hiring and developing CSMs. We are looking for someone who has led teams before and wants to build a function from an early stage rather than inherit a mature one.
Responsibilities
Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
Identify and surface expansion opportunities such as new use cases, additional circuits or regions, and expanded inspection volume, using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close.
Advocate for customers and their needs internally to influence product direction and roadmap priorities.
Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.
Build and document the processes, playbooks, and success