Residential Program Manager

Lead Strong Teams. Protect Quality Care. Build Stable Residential Services.
Sample Supports is seeking an experienced Residential Program Manager to oversee residential services for adults with intellectual and developmental disabilities within an assigned geographic region.
This position provides operational leadership across Host Home, Family Caregiver, and supported apartment services. Depending on the assigned region, the role may also oversee an 11-bed assisted living residence.
The Residential Program Manager is responsible for employee leadership, provider oversight, regulatory compliance, service quality, documentation, placement stability, and the health and safety of individuals receiving services. The right candidate can manage multiple service lines, make sound high-level decisions, and remain calm and solution-focused during complex or urgent situations.
What You’ll Be Doing
Program Leadership
Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services
Hire, train, supervise, develop, and manage employees throughout the employment lifecycle
Supervise residential employees and hold team members accountable for program, documentation, and service expectations
Establish a positive, professional, and team-focused program culture
Support employee engagement, performance, retention, and professional growth
Monitor employee billable hours and service-delivery requirements
Manage provider contracts and maintain productive relationships with residential contractors
Use sound judgment to resolve complex concerns and make high-level program decisions
Individual Services and Placements
Monitor the quality, safety, and consistency of residential services
Advocate for each individual’s rights, needs, preferences, safety, and quality of life
Coordinate services with individuals, families, guardians, providers, case managers, healthcare professionals, and interdisciplinary teams
Use person-centered practices to evaluate needs and ensure appropriate plans are developed and implemented
Support the development of treatment, behavior, medical, safety, and service plans
Facilitate referrals, intake, assessments, meet-and-greets, admissions, placements, transitions, and discharges
Monitor placement stability and address concerns before they affect continuity of care
Participate in team meetings, court hearings, administrative reviews, and other required proceedings
Provide ongoing education, training, and resources to employees, providers, individuals, and families
Quality Assurance and Compliance
Ensure services comply with HCBS requirements, Colorado developmental disability standards, licensing rules, and applicable laws
Conduct unannounced home visits, residential monitoring, and compliance inspections
Maintain current, accurate, organized, and audit-ready individual, provider, and employee files
Audit provider and individual records for documentation, billing, service, and regulatory compliance
Maintain readiness for licensing reviews, complaint investigations, audits, and regulatory monitoring
Ensure identified deficiencies are corrected and required plans of correction are completed on time
Follow all Sample Supports policies, procedures, safety requirements, and documentation standards
Assisted Living Oversight
Depending on the assigned region, this role may oversee an 11-bed assisted living residence and will be responsible for:
Maintaining a safe, compliant, and person-centered living environment
Ensuring compliance with applicable CDPHE Assisted Living Residence requirements
Maintaining readiness for licensing inspections, complaint investigations, and annual surveys
Overseeing monthly facility inspections, maintenance tracking, and correction of safety concerns
Ensuring appropriate staffing, training, scheduling, and supervision of assisted living employees
Monitoring compliance with resident care plans, medication procedures, and health and safety requirements
Maintaining accurate resident service plans, physician orders, medication administration records, incident reports, and other required documentation
Coordinating admissions, assessments, level-of-care reviews, and discharges
Emergency and Direct-Care Support
Participate in 24/7 on-call responsibilities as scheduled or required
Respond to medical, behavioral, placement, staffing, and facility emergencies
Provide backup coverage, direct services, transportation, or shift support when needed
Follow individual service plans, behavior plans, care plans, medical protocols, and safety procedures
Use trained NVCI prevention, de-escalation, and physical intervention techniques when necessary
Maintain a calm and professional approach while modeling effective crisis management
Report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter
What You Bring to the Role
You are an experienced and accountable leader who can balance people, services, documentation, compliance, and operational priorities. You communicate clearly, build strong relationships, and maintain high expectations without losing sight of person-centered care.
You are comfortable leading through change, responding to urgent needs, and stepping into direct services when necessary to protect continuity and quality of care.
Qualifications
High school diploma or GED required
Bachelor’s degree in human services, healthcare, social services, business, or a related fiel

Employment type
Employee: Leadership Full Time

Work arrangement
No