Retail Systems Security Project Manager

Job Description
Sensormatic Solutions, a leader in Loss Prevention, Inventory and Shopper Engagement Solutions, is looking for a Program Manager to lead global ServiceMax implementation projects. In this role, you will work across transformation leaders, functional business leaders, and IT teams to define scope, build disciplined plans, and deliver programs that meet schedule, budget, and quality expectations.
What we offer
Competitive salary and Bonus
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities
With outstanding resources encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
Company vehicle​
What you will do
The Project Manager is responsible for leading assigned security projects from planning through execution and closure, ensuring profitability, on-time delivery, quality outcomes, and customer satisfaction. You will coordinate across pre-sales, installation, supply, and customer stakeholders to keep scope, budget, risks, documentation, and handoffs under control throughout the project lifecycle.
Key Responsibilities
Project planning & preparation: Develop the project charter and project plan, define milestones, deliverables, roles, and success criteria, and confirm that all installation-specific requirements are captured.
Scope and budget alignment: Work with the pre-sales team to align scope, design, and budget, and ensure all cost components are included for accurate project budgeting.
Risk management: Identify risks, dependencies, and constraints early, then define practical mitigation actions and recovery options.
Project execution: Conduct customer kick-off meetings, transfer finalized design and documentation to installation and coordination teams, and maintain execution cadence through regular internal and customer meetings.
Progress tracking and reporting: Maintain internal and customer-facing trackers, progress reports, and schedule updates that reflect current status, variances, and next actions.
Site and supply coordination: Proactively manage site readiness, permits, supply issues, and other dependencies by coordinating reschedules or alternative solutions when needed.
Change management: Oversee customer-driven scope changes, document the impact on schedule, budget, and resources, and communicate updates to all relevant stakeholders.
Project closure: Complete final documentation, obtain customer sign-off, archive records, and manage surplus equipment returns where required.
How You Will Do It
Own the project from planning through closeout, keeping safety, integrity, profitability, and customer satisfaction at the center of every decision.
Stay close to the work by resolving site readiness, supply, permit, and dependency issues quickly with customers, installers, and internal teams.
Use clear cadence and candor through kick-off meetings, structured progress reviews, and timely reporting so risks and changes stay visible early.
Improve every day by updating plans when conditions change, learning from issues, and applying practical problem-solving to keep delivery on track.
Win as one team by coordinating pre-sales, installation, documentation, and customer communication with trust, accountability, and shared priorities.
What we look for
3+ years of project management, construction supervision, or field leadership experience, preferably in security, low-voltage, life safety, installation, or technical deployment environments.
Proven ability to deliver projects on time, within scope, and within budget while maintaining a high standard of customer satisfaction.
Experience developing project plans, managing risks and dependencies, and coordinating cross-functional teams in dynamic environments.
Proficiency with project management tools, ERP systems, Microsoft Office, and budgeting or cost-tracking techniques.
Strong written and verbal communication skills with the ability to provide clear progress updates to customers and internal stakeholders.
Ability to make timely decisions, manage competing priorities, adapt to change, and lead cross-functional teams effectively.
English proficiency required.
Nice to Have
Bachelor’s degree in Engineering, Business, Project Management, or a related field.
Master’s degree or PMP certification.
Experience with MS Project, Asana, Trello, Smartsheet, SharePoint, Teams, SAP, Oracle, or Monday.com.
Familiarity with AutoCAD, PDF editor, and retail loss prevention systems such as RFID, Electronic Article Surveillance (EAS), video surveillance, and inventory management platforms.
Spanish or French language skills.
HIRING SALARY RANGE: $76,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
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