Administrative Assistant

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The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.
You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Client Services & Registration
● Provide excellent customer service in person, by phone, and by email.
● Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
● Assist with room and gym rental scheduling and payments.
● Maintain participant records, attendance, payments, and refunds.
● Set up program registrations in Salesforce and prepare attendance sheets.
Administrative & Marketing Support
● Support daily front desk operations and maintain an organized environment.
● Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets).
● Assist with special events and community outreach.
● Help create flyers, update the website, and support social media posts.
Facility & Program Support
● Assist with rental coordination and contract processing.
● Provide administrative support to department leadership.
● Track program enrollment and prepare basic reports.
● Greet prospective members and give tours of the facility.
Roles & Responsibilities - Basketball League Administrator
● Track points, fouls, and timeouts using the scorebook.
● Record each player's name and jersey number before the start of the game.
● Arrive 15 minutes before game time.
● Assist with cleanup following the conclusion of the game.
Qualifications
● Associate’s or Bachelor’s degree preferred; 3+ years of administrative experience.
● Strong computer skills (Google Workspace, Salesforce/CRM platforms).
● Excellent customer service, communication, and organizational abilities.
● Familiarity with youth aquatics, sports, or dance programs is a plus.
● CPR/First Aid certification or willingness to obtain.
Other Duties:
● Perform additional assignments as required to meet the evolving needs of the department.
Consider the following:
● Environment, such as an office or outdoors.
● Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
● Essential physical requirements, such as climbing, standing, stooping, or typing.
● Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds, and in certain roles, to lift individuals up to 300 pounds
JOB DETAILS
● Hourly Rate: $18.00/hr
● Location: 67-09 108th Street, Forest Hills, NY, 11375
● Schedule: Potential Work Shift Options:
● Sundays - 3:30-9:30pm
● Tuesdays - 6:00-8:00pm
● Wednesdays - 7:00-8:00pm
● Thursdays - 6:00-8:00pm
● Sunday - Saturday (H&W Front Desk as a substitute) 8:45am - 2:00pm or 2:00pm - 7:00pm
● Non-Union Position
● In-Person
Commonpoint reserves the right to revise or change job duties as need arises.
Commonpoint is an equal opportunity employer.