Account Manager

About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Schedule: 1st Shift - Mon-Fri 7 am-3:30 pm - 100% onsite position
Summary:
Manage and coordinate activities related to major account(s).
Essential Duties and Responsibilities:
Serve as the key point of contact with the customer.
Speaks with customers by phone or in person and receives instructions for shipment, storing, delivery, or general processing.
Coordinates with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
Error and complaint resolution.
Projects changes in account activity and plans labor requirements accordingly.
Submits written and/or verbal reports on activity and projected labor expenses.
Data Entry to include inbound and outbound schedule development and creation.
Coordinate billing and special requirements as needed.
Coordinate the administration and paper flow of required documents to the dock operations.
Communicate with internal and external customers.
Maintain and assign workflow to dock operations.
Handle, coordinate, and follow up on all special projects.
Follow up on all past due monies related to the account.
Prepare daily and monthly KPI reports.
Train new office associates.
Process shipments via customer portals.
Update and manage proof of delivery, prepare files for billing.
Communicate with Management any concerns and/or issues that may impact the company.
Communicate with Management any ideas and solutions that may benefit the company.
Qualifications:
Excellent interpersonal and communication skills.
Previous experience in supply chain, transportation, or distribution required.
Ability to establish and maintain effective relationships with management staff, employees, and service providers.
Exceptional problem-solving skills and proven experience in relationship management through business change and growth.
Strong analytical and organization skills.
Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
Education or Experience:
Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$60,000-$70,000*
*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com