Director, OneHUB Business Liaison

The Business Liaison Lead is accountable for the overall relationship between the OneHUB organization and internal business stakeholders that OneHUB supports. This role is responsible for ensuring consistent alignment between leadership of OneHUB, AbbVie’s centralized in-house contact center hub, championing business needs, and coordination of execution. The role is a central coordination and escalation point that owns governance, prioritization, issue resolution, and dependency management across OneHUB to ensure OneHUB meets the business needs and expectations and continuously adapts to evolving business priorities.
Chief of Staff
Serves as a trusted strategic advisor to the OneHUB Operations leadership team
Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations
Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives
Represents leadership’s priorities and reinforces accountability across stakeholder groups
Enterprise and Business Interface
Act as the primary interface between OneHUB leadership and supported business functions
Translate business priorities, initiatives, and requirements into OneHUB execution plans
Ensure consistent two-way communication between OneHUB and enterprise stakeholders
Be accountable for new program launches, existing program changes and other changes in business need that could warrant a temporary change/adaption of OneHUB operations
Relationship Management
Build and maintain strong, trust-based relationships with business and GBS/internal teams
Gather regular feedback to improve service delivery and stakeholder satisfaction
Cross-pillar Coordination
Orchestrate cross-pillar planning, prioritization, and dependency management
Facilitate alignment across frontline and support pillars to enable integrated execution
Support resolution of cross-functional issues and execution risks
Governance and Escalation
Own governance forums and prioritization mechanisms across OneHUB
Serve as a central escalation point for enterprise initiatives requiring cross-One Hub coordination
Ensure clear decision pathways and accountability for complex initiatives
Performance Monitoring & Reporting
Track and communicate key performance indicators for OneHUB initiatives
Analyze performance and recommend improvements where needed
Change Management
Lead or support the communication and rollout of change initiatives
Ensure all teams are well-informed, engaged, and supported during transitions
Strategic Input and Continuous Improvement
Contribute insights to strategic planning to align OneHUB services with evolving business needs
Identify and drive opportunities for process improvement and efficiency
Stakeholder Education
Educate stakeholders on OneHUB capabilities, processes, and the value they deliver
Experience Required
10+ years of experience in enterprise execution, transformation, PMO, or Chief-of-Staff–type roles within cross-functional, multi-layered organizations, ideally with background in pharmaceutical/healthcare/life sciences companies
Demonstrated track record in aligning senior stakeholders across dependent functions, managing critical interdependencies, facilitating decision-making, and resolving execution challenges
Strong influencing, communication, and stakeholder management skills to drive outcomes without direct authority
Education Required
Bachelor’s degree in business administration or a related field required
Master’s degree, MBA or equivalent preferred

Employment type
Full-time

Work arrangement
Hybrid