Mill IT Manager

Position Title:
Mill IT Manager
Category/Shift:
Salaried Full-Time
Physical Location:
Riverdale Mill
The Job You Will Perform:
The Mill IT Manager serves as the key liaison between the mill management team and information technology. This role is part of the Manufacturing Execute organization that supports the Packaging Solutions North America (PSNA) Business. The position reports directly to the Manufacturing Execute Regional IT Manager and has a strong dotted tine to the Mill Manager or other designated member of the Mill Leadership Team. This position maximizes the value of Mill Information Technology in day-to-day operational support and is responsible for developing/enforcing practical standards and consistent processes, developing solid IT plans, alignment of IT objectives to mill objectives, executing improvement projects, and providing cost effective IT services. This is accomplished by managing the delivery of services through the IT Operating Model.
Key Accountabilities
Relationship management with the mill lead teams / managers and resources including reliability of the IT environment required for daily mill operations. Provide guidance to all IT groups impacting the mill to ensure optimum IT services to meet mill key operational needs.
A deep working knowledge of the business key strategic issues and objectives to properly identify possible implications and opportunities.
Leads an effective prioritization and resource allocation process for the mill. Coordinates multiple requests by engaging in priority setting with key members of Mill Leadership. Drives for and effectively communicates in support of prioritization that maximizes the system wide value to IP.
Coordinates the delivery of all information technology services for the mill. Must understand the network of service providers and also build strong working relationships with these providers.
A working knowledge of IP’s Supply Chain Operating Model (i.e., process implications and enablement requirements) and the Sustain organization.
Independently plans and executes enhancements through large projects leveraging the PDP process in order to effectively support business needs.
Collaborate, when necessary, with Managed Services Provider (MSP), MTS and Manufacturing Improve leadership to ensure proper: planning, execution of project deliverables and change efforts, coordination of service and/or support activities.
Conducts training in information technology solutions to business users as required.
Accountable to mill management for mill-related IT initiatives at a mill operating 24x7x365
Provide leadership from an Information Technology standpoint for PSNA mill sector wide initiatives.
Indirect responsibility for cross-functional IT personnel based in the facility to ensure effective deliver of IT services.
Collaborate with IT Product/Service owners to define, refine and monitor service levels needed for effective mill operations.
Responsible for relationship management with the mill in the areas of cost management, capital and outage coordination, business and IT operational excellence, IT incident management and escalation, coordination of break/fix across IT and business, portfolio of key mill focus items and functional requirement analysis.
Ensure IT business continuity which includes validating each IT service provider has an effective and tested DR plan.
Proactive stewardship for critical systems supporting Environmental, Safety, and Production activities
The Skills You Will Bring:
Education and General Experience:
Bachelor’s degree in business, engineering, computer science, management information systems or a combination of related education and 5+ years applicable experience in Information Technology.
Experience in effectively making groups work together
Exposure to project management
Experience in industrial and/or high uptime on-line transaction processing environments
Functional Expertise and Experience