Client Services Representative

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
The Client Services Representative (CSR) is responsible for supporting direct-to-consumer (DTC) business through enhanced operational service.
ROLES AND RESPONSIBILITIES
Manage daily service-related communications, via phone and electronically
Respond promptly to and resolve customer inquiries
Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
Support Accounts Receivable in resolving order credit holds
Support Order Management to ensure on-time order fulfillment
Perform other service-related duties as needed
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
Proficient in ERP systems, SAP preferred
Proficient in eCommerce platforms, SAP preferred
Experience with online clientele / chat service
Strong written and verbal communication skills
Strong organizational and time management abilities
Ability to work effectively and collaboratively with cross-functional teams and stakeholders
Ability to foster account relationships
Ability to multi-task and manage a large inquiry / order volume
EDUCATION AND EXPERIENCE
Bachelor’s Degree, preferred
Minimum 1 year industry experience in a customer service capacity
17.21 - 21.49 - 25.77 USD Hourly
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity