Digital Experience Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
DIGITAL EXPERIENCE MANAGER
Plan-les-Ouates
CDD – Maternity Cover (18.01.2027 to 18.06.2027)
FOR THOSE WHO SEEK EXCELLENCE
Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
YOUR ROLE
As Digital Experience Manager, reporting to the Head of Client & Omnichannel Solutions, you will own the strategic direction and day-to-day management of Vacheron Constantin's website. Working closely with internal teams and external agencies, you will drive the end-to-end user experience — from content strategy to technical evolution — ensuring the digital flagship reflects the Maison's standards of excellence. This role requires someone equally comfortable with strategic thinking and hands-on execution.
PLAYING YOUR PART
WEBSITE MANAGEMENT & EXECUTION (80%)
You will consolidate and maintain a unified digital roadmap for all website updates — functionalities, editorial and product — in close collaboration with internal teams
You will define, maintain and continuously optimize the website's user experience and content strategy to enhance desirability and streamline the user journey
You will manage all website content, including regular revitalization of key static pages, region-specific updates, and oversight of translation and proofreading processes
You will lead website evolution projects from concept to implementation, coordinating external agencies and internal stakeholders
You will drive the operational execution of product launches across all digital platforms, aligned with the product roadmap and launch schedule, including ongoing e-merchandising updates
You will serve as the key liaison between the website team and Marketing & Communications, ensuring full alignment with brand strategy
PERFORMANCE & ORGANIC GROWTH (20%)
You will proactively assess the website performance, traffic quality and user engagement, with a strong focus on organic growth
You will ensure consistent, high-quality content aligned with content strategy to maximize user value and search visibility, as well as collaborate with the Media team to balance organic (SEO) and paid (SEA) traffic efforts
You will collaborate with the Media team to balance organic (SEO) and paid (SEA) traffic efforts
You will monitor emerging SEO, GEO and digital marketing trends, identifying concrete opportunities to integrate them into the website roadmap
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
A Master’s degree in Marketing or similar
Proven experience (7+ years) in digital and website experience management, ideally within the luxury industry
Strong knowledge of digital marketing, UX/UI design, copywriting, content creation, SEO and e-commerce
Experience working with multiple stakeholders, negotiation and influencing skills
Excellent project management, communication and organisational skills
Problem solver, strategic thinker, proactive and team player
Proficiency in Content Management Systems, UX/UI design tools, project management platforms, and advanced analytics tools
Fluency in English and French
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
#Richemont #WeCraftTheFuture