SB 1510 - System Engineer-II

Department IT Operations Location Hyderabad Experience 7+ Years Employment Full-Time Reports To IT Operations Manager
Role Overview
We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office, which supports a workforce of 185+ employees. The candidate will work alongside the existing site IT engineer and share full ownership of the site’s infrastructure, network, end-user computing, and IT security. The role requires a senior professional who can act as the L2/L3 escalation point, run the site independently when required, and drive standardisation, automation, and service-level improvements as the office grows
Key Responsibilities
Network & Infrastructure Management
Own day-to-day administration of the site LAN/WAN, Wi-Fi, switches, firewalls, and VPNs supporting 185+ users.
Configure and maintain firewall policies, VLANs, access rules, ISP links, and failover/redundancy.
Administer the Windows Server environment – Active Directory, DNS, DHCP, Group Policy, and file/print services.
Manage Microsoft Azure and Entra ID resources – virtual machines, storage, networking, NSGs, and conditional access.
Proactively monitor network, server, and bandwidth health; perform root-cause analysis and capacity planning.
Own backup schedules, restoration testing, and site-level DR/BCP planning and documentation.
End-User Computing & Microsoft 365
Administer Microsoft 365 – Exchange Online, Teams, SharePoint/OneDrive, licensing, and mail-flow/security policies.
Manage endpoints through Intune/SCCM – imaging, application deployment, compliance, and device policies.
Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints.
Handle end-to-end onboarding/offboarding (laptops, accounts, access provisioning and revocation) for joiners and exits.
IT Support & Service Delivery
Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office.
Share the ticket queue with the existing IT engineer, ensuring SLA adherence and continuous coverage during leave, shifts, and peak periods.
Carry out problem management for recurring issues and implement permanent fixes.
Prepare weekly/monthly reports on ticket volumes, SLA performance, and infrastructure health.
Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable.
IT Security & Compliance
Implement and enforce security baselines, access reviews, USB/DLP controls, and password/MFA policies.
Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence.
Respond to security incidents, phishing reports, and vulnerability findings in a timely manner.
IT Asset, Vendor & Procurement Management
Maintain an accurate inventory of IT hardware, software, and licenses for all 185+ users and shared devices.
Manage the full asset lifecycle – procurement, assignment, repair, refresh, and e-waste disposal.
Coordinate with vendors for procurement, AMC/warranty renewals, and SLAs; obtain quotes and prepare comparisons for approval.
Work with the Facilities team on IT requirements for seating changes/expansion, structured cabling, meeting-room AV, CCTV, and access control systems.
Documentation & Continuous Improvement
Maintain network diagrams, SOPs, runbooks, asset registers, and configuration records.
Automate repetitive administrative tasks using PowerShell or other scripting tools.
Collaborate with IT teams at other locations to standardise tools, processes, and configurations.
Requirements
Education & Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field.
6+ years of experience in IT infrastructure, system administration, or system engineering.
Experience independently supporting an office or site of 150+ users.
Proven experience working as an L2/L3 escalation point and managing site IT independently.
Technical Skills (Must Have)
Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Solid administration experience with Microsoft 365 and Entra ID (Azure AD).
Working experience with Microsoft Azure – VMs, VNets, NSGs, storage, and Azure Backup.
Strong networking knowledge – TCP/IP, VLANs, routing and switching, Wi-Fi controllers, firewalls, and site-to-site/client VPNs.
Experience with endpoint management (Intune/SCCM), patch management, and antivirus/EDR tools.
Experience with ITSM/ticketing tools (e.g., Freshservice, ServiceNow, Jira Service Management).
Preferred Skills
Certifications such as Microsoft AZ-104 / MD-102 / MS-102, CCNA, Fortinet NSE 4, or ITIL v4 Foundation.
PowerShell scripting for automation of user, device, and M365 administration.
Experience with monitoring tools such as PRTG, Zabbix, SolarWinds, or ManageEngine OpManager.
Hands-on experience with firewalls such as FortiGate, Sophos, or Cisco.
Exposure to virtualisation (Hyper-V / VMware) and backup tools such as Veeam.
Working knowledge of Linux server basics.
Experience supporting ISO 27001 / SOC 2 audits and IT security controls.
Familiarity with CCTV, biometric access control, and Microsoft Teams Rooms / conferencing AV.
Prior experience in an IT services or software company, ideally in a growing or multi-location setup.
Soft Skills
Strong ownership mindset with the ability to manage the site independently when required.
Excellent troubleshooting, analytical, and decision-making skills under pressure.
Clear written and verbal communication in English with users, vendors, and leadership.
Collaborative team player who can mentor and support peers and junior staff.
Willingness to support maintenance windows, on-call, or weekend activities as needed.

Work arrangement
No