Live opening · Posted 8 hours ago
Customer Experience Specialist
Flexiple · India (Remote)
JobBeeper subscribers received an alert for this role.
At a glance
The key details from the original listing.
CompanyFlexiple
LocationIndia (Remote)
Work modeYes
Source
Linkedin
ListedPosted 8 hours ago
Your early-applicant advantage
Live timing from JobBeeper.
9 min
from Linkedin publishing this role to us finding it
9 min
median time from a role going live to a subscriber being told
6 hours
subscribers had this role before this page existed
72,954
roles found in the last 24 hours — the newest are not on this site yet
About the role
Description supplied by the original job listing.
Customer Experience Specialist
A high-growth, VC-backed SaaS company hiring its founding India customer experience team
Location: Remote (India)
About the Company
A high-growth, venture-backed SaaS company is building its India customer experience team and has partnered with Flexiple to hire. You will shape how early customers experience the product, with no legacy process to work around. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Experience Specialist, you will shape how early customers experience the product, turning support tickets, in-app feedback, and churn signals into a better overall journey.
Key Responsibilities
Experience Signals
Monitor CSAT, NPS, and in-app feedback across the customer journey
Spot patterns in support tickets that point to product or process gaps
Build a single view of experience health for a founding team with no legacy dashboards
Journey & Process
Work directly with product and engineering to fix recurring pain points
Help design onboarding, activation, and support flows as the company scales
Document processes and standards that don't yet exist
Ideal Candidate Profile
2 to 6 years in customer experience, customer success, or support in a SaaS or tech environment
Comfort with ambiguity and building process from scratch
Strong written communication and a genuine customer-first instinct
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience in early-stage or high-growth SaaS
Familiarity with tools such as Intercom, Zendesk, or Amplitude
Comfort with a partial US or UK time-zone overlap
What We Offer
A founding customer experience seat with a high-growth SaaS company
Remote-friendly, pan-India hiring with long-term placement
High ownership and direct influence on product and process decisions
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit
Work arrangement
Yes
More openings worth a look
Recently tracked roles with full details and direct application links.
Good roles move before most people even see them.
Tell JobBeeper what you want and get fresh matches delivered in minutes.
Start your free trial →