Member of Technical Staff - III, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).
Key Responsibilities
Provide technical support for RAN , PACO and IMS products of Mavenir.
Monitor Packet Core network elements to ensure high availability, performance, and reliability
Proactively identify and resolve issues affecting data, voice (VoLTE), and signaling traffic
Perform 24×7 L2/L3 operational support as per shift or on-call requirements
Troubleshoot signaling and user-plane issues involving:
GTP-C / GTP-U ,Diameter, SIP,HTTP/2 (5G SBA interfaces)
Analyze interfaces such as S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx
Use protocol analyzers and traces to diagnose complex network problems
Job Requirements
10+ yrs of overall exp.. Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, or equivalent)
Relevant telecom certifications (preferred but not mandatory):
3GPP / LTE / 5G Core certifications
Strong understanding of LTE / EPC architecture, including:
MME, SGW, PGW, HSS, PCRF
Working knowledge of 5G Core architecture, including:
AMF, SMF, UPF, UDM, AUSF, PCF, NRF
Hands-on experience supporting data, signaling, and control plane issues
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.