Implementation Specialist, Professional Services - HRS

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.
Job Overview
Essential Duties & Responsibilities:
Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.