Sr. Specialist, Lockbox - Omaha, NE

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
Full Time - Thurs - Mon 7:00 AM to 3:30 PM
About This Role:
1. Production Performance Standards
Objective: Demonstrate expert-level proficiency in core lockbox processing equipment while meeting department production targets and maintaining accurate daily reporting.
Measurable Targets:
Opex 40: Maintain minimum 13,000 items per hour
Eagle: Maintain minimum 4,800 items per hour
Falcon: Maintain minimum 800 items per hour
Monthly Production Score: Achieve and maintain 100% average score for all assigned production tasks
2. Quality Excellence Standards
Objective: Process all customer and bank deposits with exceptional accuracy, modeling best practices for the broader team.
Measurable Targets:
Error Rate: Maintain fewer than 5 errors per 100,000 items processed monthly
Quality Review: Complete weekly review of personal statistics and error trends
Continuous Improvement: Proactively identify and address quality issues, escalating patterns or concerns to the assigned Supervisor or Manager
3. Equipment Expertise and Operational Support
Objective: Serve as the department's subject matter expert on Falcon, Eagle, and Opex 40 systems, ensuring work keeps moving and all processing meets deadlines.
Core Responsibilities:
Equipment Mastery: Maintain expert-level proficiency on all three core processing systems
Workflow Support: Monitor processing queues and proactively support the team in meeting deadlines
Issue Escalation: Identify processing issues, equipment concerns, or workflow disruptions and escalate promptly to the assigned Supervisor or Manager
Deadline Adherence: Ensure all assigned work is completed on time in accordance with department service standards
4. Training and Knowledge Transfer
Objective: Support department growth by providing formal one-on-one training to new hires on core processing systems and procedures.
Training Responsibilities:
New Hire Training: Conduct structured, one-on-one training sessions with new team members on Falcon, Eagle, and Opex 40 operations
Procedure Guidance: Ensure new hires understand processing standards, quality expectations, and escalation procedures
Coverage Support: Step in to support mentoring and cross-training functions when the Supervisor is unavailable
Knowledge Documentation: Utilize and maintain current training materials to ensure consistency in instruction
5. Professional Development and Compliance
Objective: Advance professional capabilities while maintaining full compliance with all regulatory and operational requirements.
Specific Requirements:
MDI Participation: Actively participate in Huddles, lead or contribute meaningfully to Problem Solving meetings, and submit Continuous Improvement tickets reflecting expert-level insight
KPI Contribution: Take an active role in the development of new Key Performance Indicators and Tier 2 KPIs
Skills Enhancement: Update Skills Matrix quarterly with new competencies and growth goals
Learning Investment: Complete 8 hours of one selected activity: volunteer work, Workday course, department job shadowing, or blood drive participation
Process Improvement: Generate a minimum of 1 problem-solving ticket with documented process improvement savings
Compliance Training: Complete all assigned compliance courses by specified deadlines
Innovation Contribution: Create and present 1 problem/idea/enhancement at CI forum during year-end huddle
Additional Qualifications:
1. Standard office machine experience
2. Demonstrated ability to solve or support complex clerical/department functions.
3. Personal computer skills.
4. Six months of previous Payment Processor experience.
The Ideal Candidate for This Role:
Basic Qualifications:
1. Regular and predictable attendance is a required essential function of the job.
2. High school diploma or equivalent.
3. One year related experience (production or payment processing).
4. Ability to understand and follow standard procedures, oral or written instruction.
Compensation:
Compensation range (base pay): $37,454.00-$59,927.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261762
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
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