Team Lead, Field Services

Job Description:
The Team Lead, Field Services leads commissioning, start up and maintenance activities associated with deployed electrolyzer systems. Specifically tasked with leading an international team of field personnel, including Ohmium staff, contractors and/or customer maintenance team, and refining their workflows. The Team Lead is responsible for the execution of all site work to support service contract requirements.
DUTIES AND RESPONSIBILITIES
Maintain best in class safety culture for a team of remote field personnel
Supervise a local and/or remote field team through clear goals and objectives
Perform hands-on field tasks to maintain electrolyzer availability
Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
Suggest improvements in workflows to efficiently manage service level agreements
Collaborate refining electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
Implement training programs to establish and maintain field personnel proficiencies
Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
Anticipate spare parts and equipment needs to support maintenance requirements
Become a member of Field Services “Best Practices” team
Collaborate with other teams for process and hardware design improvements
Forecast any maintenance operations within the assigned site budget
Participate in defining new value-added services to best meet customer needs
Provide customers with safety, operation and maintenance training program
Prepare reports covering tasks, risks, opportunities, and milestones
Act as SPOC for any customer queries following the escalation process
Own local/customer safety requirements
Other duties as assigned
LOCATION, TRAVEL AND WORK ENVIRONMENT
Based in Rijeka, Croatia with regular onsite presence; regular travel to Spain and Italy required
When not in travel status, work from home
40 hour work week with on call availability
FORMAL EDUCATION, CERTIFICATIONS, OR EQUIVALENT
Bachelor’s degree in science, technology, engineering preferred or a combination of education, training, and experience providing equivalent expertise
COMPETENCIES
Strong, uncompromising safety mindset
Fosters diversity and inclusion by promoting a sense of belonging for all people
Communicates patiently and effectively
Ability to create positive energy and collaborative team environment
Capable of being hands on in a field environment
Ability to lead by example, multitask, and delegate
High level of candor, ability to speak up, and do the right thing
Excellent customer focus
Well organized and detail oriented
Entrepreneurial
WORK EXPERIENCE
5 years experience (preferred) in a field service with operations and maintenance responsibility
Team Lead job description - updated 9.29.26
Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.