Senior Team Leader - Queries & Disputes

Location Country India
Work Location Mumbai
Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
To drive improvement on managed vessel payments to group companies by managing a centralized query and dispute function.
Key Responsibilities And Tasks
Support query team members in their day to day tasks
Expand knowledge to encompass all group companies' basic processes to support query resolution
Ensure that all Query team processes are documented and SOP’s maintained as process develops
Ensure that all team members are cross trained to deliver seamless support during times of leave or absence
Create and Maintain a shared mailbox dedicated to query and dispute resolution
Create/Maintain contact matrix for both vessel and entity side
Actively engage with vessel finance to be aware of common queries and associated fixes on vessel side
Actively engage with group companies to be aware of common queries and associated fixes on entity side
Proactively pick up and log queries based on SS status
Log queries and disputes raised in ship management cash calls
Ensure all details of query have been provided and follow up for missing details
Reach out to appropriate contact in Entity ops/purchasing etc to make them aware of query
Continue to follow up with relevant contact until query is resolved
Escalate any queries which are not getting resolved within reasonable/agreed timelines
Maintain and update FAQ document to create a database of queries and resolutions
Develop reporting in cooperation with the reporting team to publish statistics on queries to the business to highlight process or knowledge gaps
Continual improvement and process development
What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential
Strong and effective communication skills
Very organized
Attention to detail
Proactive approach to work
Desirable
Applications Close Date

Work arrangement
No