Client Account Manager

Title: Client Account Manager
Location: Remote, India
Working Hours: Monday–Friday, 9:00 AM–5:00 PM UK Time
About the Role:
We are looking for an experienced Client Account Manager / Senior Digital Project Manager to independently manage client delivery across Shopify, WordPress, websites, SEO, digital marketing, and web application projects.
This is not a project coordinator role. You will own projects end-to-end, act as the primary point of contact for clients, coordinate internal teams, manage timelines and expectations, identify risks, and ensure smooth delivery with minimal supervision.
Key Responsibilities
Own client projects from onboarding through successful delivery.
Lead client meetings, requirement gathering, updates, and ongoing communication.
Translate client requirements into clear tasks and delivery plans.
Manage developers, designers, SEO, content, and marketing teams.
Create and maintain project timelines, milestones, and deadlines.
Proactively identify risks, delays, scope issues, and bottlenecks.
Manage client expectations and negotiate realistic timelines when required.
Manage multiple client accounts simultaneously while maintaining service quality.
Track projects, resources, budgets, and profitability in Monday.com.
Escalate significant technical, commercial, or client risks to management.
Required Experience
5+ years of experience managing digital agency projects.
Proven experience managing Shopify projects.
Strong experience with WordPress is preferred.
Experience managing websites, web applications, client portals, or SaaS projects.
Experience working with SEO, content, social media, and digital marketing teams.
Experience managing multiple projects and remote teams.
Experience working with UK, US, or Australian clients.
Strong understanding of website development workflows.
Excellent written and verbal English communication is essential.
Strong client-facing, stakeholder management, and problem-solving skills.
Ability to work independently and take ownership without constant direction.
Technical & Tools Knowledge
Candidates should have a working understanding of:
Shopify and WordPress development workflows
Hosting and domain management
APIs, integrations, and third-party tools
Project estimation and delivery risks
Monday.com, Microsoft Teams, Microsoft Office, and Google Workspace
ChatGPT and AI productivity tools

Work arrangement
Yes