Customer Care Executive – ONSTO Media House

Job Title: Customer Care Executive - ONSTO Media House
Location: Whitefield, Bengaluru
Experience: 0-2 Years
CTC: ₹2.53 LPA
Work Mode: Work From Office
Employment Type: Permanent / Full-Time
Working Days: Monday to Friday
Working Hours: 9:00 AM – 6:30 PM
Joining: Candidates available to join within 1 week preferred
About the Role
We are looking for a Customer Care Executive to join ONSTO Media House. This is primarily a Client Servicing and Project Coordination role rather than a traditional customer-support position.
The candidate will be responsible for managing client communication, understanding requirements, coordinating with internal creative teams, tracking project progress, handling client feedback, and ensuring timely delivery of projects.
The role also involves identifying opportunities for upselling and cross-selling additional media and creative services.
Key Responsibilities
Handle day-to-day communication with clients and maintain strong professional relationships.
Understand client requirements and communicate them clearly to internal teams.
Coordinate with production, video editing, graphic design, studio, and marketing teams.
Track project progress, timelines, deliverables, and client commitments.
Follow up with internal teams to ensure timely completion of projects.
Collect, understand, and communicate client feedback to the relevant teams.
Handle client queries, concerns, and issues and coordinate appropriate resolutions.
Manage multiple clients, projects, and deadlines simultaneously.
Identify opportunities for upselling and cross-selling additional media and creative services.
Maintain regular follow-ups with clients and internal stakeholders.
Proactively resolve project-related challenges and ensure a smooth client experience.
Mandatory Requirements
Strong verbal and written English communication – Mandatory
Strong Kannada communication – Mandatory
Good client-handling and interpersonal skills.
Ability to understand client requirements and coordinate with multiple teams.
Strong follow-up, coordination, and task-management skills.
Ability to manage multiple projects and meet deadlines.
Candidates who can join within 1 week are preferred.
Freshers: Can be considered if they have strong communication, coordination, and client-handling skills.
Preferred Skills & Background
Experience in Client Servicing, Customer Success, Customer Service, Account Management, or Project Coordination.
Experience in a media house, creative agency, production house, or digital content company will be an advantage.
Basic understanding of video production, editing, graphic design, podcasting, or media-production workflows.
Experience with CRM tools such as Zoho, Salesforce, or HubSpot.
Exposure to project management tools such as Trello, Asana, or Monday.com.
Previous experience in upselling / cross-selling is preferred.
Bachelor's degree in Communications, Business, Media, Marketing, or a related field is preferred.
Why Join?
Opportunity to work in the media and creative industry.
Exposure to client servicing and end-to-end project coordination.
Opportunity to work closely with creative, production, editing, and marketing teams.
Permanent, full-time employment with a Monday–Friday work schedule.
How to Apply
Interested candidates can share their updated CV at:
📧 zohair@hirednex.com

Work arrangement
No