GCC - Application Support Specialist

How will you CONTRIBUTE and GROW?
As part of the digital transformation of Air Liquide Group's procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and efficient tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers.
Local Solution Owner
Single point of contact for local Administration
Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
Data quality control
Data cleansing
User access Management
Application evolution support
Train / upgrade self to be the SME of the Digital Procurement application
Contribute to the definition of the tool process (Evolution)
Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation
Collaborate with business process owners and Digital Managers to define the evolution needs
Execute testing of the application during various releases under group solution team coordination
Communicate the functional and technical changes on the application to various stakeholders
BulkUpload/BulkUpdate of Data
Knowledge Retention & Documentation
Document all the system changes throughout the evolution of the application
Responsible for documenting SOPs for existing and new workflows
Prepare Gap analysis documents and maintain change history for new releases
Responsible for developing digital promenade (self help) for each module
Responsible for preparing tutorial videos and updating the training material
Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
Communicate new features/ functionalities to the user community
Training and Knowledge transfer
Develop annual training plan in collaboration with all the stakeholders
Organize and deliver regular training sessions for internal users while onboarding new resources
Organize and deliver adhoc training sessions for target audience
Organize and deliver training sessions whenever new functionalities/ features are introduced
Building and maintaining a training dashboard
___________________Are you a MATCH?
Minimum experience of 3 years in similar domain from IT industry / GCC set up
Tools Exposure - SAP ( Good to have)
Strong Communication skills are must
Understanding of Procurement processes
Knowledge & Experience on data management (ETL)
Proven ability to coordinate and work with large and diverse teams
Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials
Experience on any ticketing management tools
Autonomy, Responsiveness, Digital mindset
Fluent English
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Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.