Associate II, BPS Client Service & Support

Handle and resolve client inquiries, service requests, and transactional support with accuracy and professionalism. Process client instructions, update records, and ensure all interactions are documented in service systems with complete accuracy. Conduct preliminary research and data reviews to support issue resolution and escalate cases appropriately when advanced expertise is needed. Apply analytical thinking to evaluate client concerns, identify root issues, and propose workable solutions. Partner with cross functional teams to accelerate resolutions and maintain a high standard of client satisfaction. Participate in training, calibrations, and quality programs to maintain process consistency and operational excellence.
Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence. This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes. The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes. Communication & collaboration with others and sharing information that may require explanation or interpretation. The colleague may also support less experienced peers. This position typically requires knowledge gained through a combination of education and practical experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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