International Chat Support Analyst

Responsibilities:
Deliver world-class customer service while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc. )
Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first-contact resolution, and negotiating a positive outcome for the Customer.
Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
Meet and exceed quality goals, compliance regulations and productivity targets.
Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
Document necessary information, such as payment details, customers' changes of details, changes of address and travel notifications.
Requirements:
Qualification: Graduate.
Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
5 days working and 2 days off.
Should be ok with night shift and rotational off.
Typing speed of at least 50 WPM with 90% accuracy.
Quick Navigation Ability, web-savvy, Basic Troubleshooting Knowledge.
Multitasking: Ability to Toggle Between Screens/Tools.
Excellent communication skills.
2-way cab facility will be provided.

Skills
WPM, chat, customer service, messaging, typing

Experience
2-5 yrs