Field Service Engineer

Job Description SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. This Field Service Engineer role will be dedicated to the WIX modality (Women's Health, Interventional, Xray & Surgery).
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Maintains all models specific to a modality in the assigned area
Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
Acts to ensure satisfaction to primary customers.
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her assigned area.
Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.
Required Qualifications
Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-5 years field service experience in healthcare industry or equivalent
Experienced in handling technical queries for Radiology / Imaging equipment such as Angiography, CT Scan, MRI, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types.
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and other responsibilities
Strong potential and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English.
A good team player and can work seamlessly with cross-functional teams
Willing to be located across Indonesia
Desired Characteristic
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand
Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
Maintains a positive outlook at work. Handles criticism well and learns from it.
Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.
Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Willing to be based across Indonesia on a permanent basis
Willing to travel extensively across Indonesia
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: No