Client Reporting Specialist

Requirements:
Experience managing and triaging work through a ticketing system (e. g., Salesforce).
Exceptional critical thinking skills: the ability to ask incisive questions, identify unstated assumptions, and distinguish stated asks from underlying needs.
Strong written and verbal communication skills; able to keep business partners informed with clarity and set expectations with transparency.
Strong organisational skills and the ability to manage a high volume of concurrent requests, prioritise under shifting demands, and stay composed when urgent fire drills arise.
A proactive, service-oriented mindset and the willingness to learn our internal business context, systems, and stakeholders quickly.
Preferred:
Experience in a Business Intelligence, data analytics, or enterprise/client reporting environment.
Familiarity with Agile/Scrum delivery and daily standup routines.
Exposure to data visualization or reporting tools (e. g., Qlik, Power BI, Tableau, Looker).
Prior experience in a contract or staff-augmentation capacity supporting an established internal team.
Good communication skills.
Experience in Request Intake, Triage and Prioritisation, and SLA-driven delivery management.

Skills
jira, monday.com, prioritization, reporting, salesforce, servicenow, sla, ticketing, triage

Experience
8-12 yrs