Asset & Wealth management - Marcus Delivery - US Deposits Delivery - Analyst -Bengaluru

YOUR IMPACT
We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you.
OUR IMPACT
Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our customer support leaders play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our US Deposits Back Office function.
JOB SUMMARY & RESPONSIBILITIES
Lead, manage and supervise the day-to-day operations of a team of 15-18 representatives
Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise
Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives
Establish schedules for team members
Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
Conduct weekly one-on-ones and bi-monthly staff meeting, as well as on-the-spot coaching / feedback
Monitor cases and work closely with the QA teams to closely manage ongoing professional and personal development of operations team members
Create and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives
Provide hands-on assistance to team members while serving as an escalation point for the operation's customer issues and complaints
Offer guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the business
Recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy
Assist in project planning and identification of issues by monitoring projects and delivering the improvement/process on time
Lead and drive a collaborative culture within the team to support quality, performance, and development opportunities
Responsible for leading the One GS culture and conduct approach as a manager on the site
BASIC QUALIFICATIONS
Proven ability to lead by example, with a positive attitude
Ability to lead teams and drive performance standards
Good interpersonal skills
Excellent analytical and problem-solving skills (with a view to support changes to processes), and works well under pressure
Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills
Strong customer focus
Ability to lead teams, juggle across various workstreams and drive performance standards
Good leadership skills and the ability to motivate and develop staff
Ability to manage and drive a culture of continuous improvement
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
Minimum of 3 years management experience within customer service environment
PREFERRED QUALIFICATIONS
Experience in a retail banking environment/Insurance environment
Deposit Back Office experience
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide ne