Logistics Specialist French

The Partnership for Supply Chain Management Job Description
TITLE: Logistics Specialist French
REPORTS TO: Logistics Lead
LOCATION: Project Management Office, Woerden, NL (PMO-NL)
STATUS: Full-time
Organization description
The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.
PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.
PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.
Overall responsibilities
The Logistics Specialist is expected to serve as the global logistics expert for a portfolio of assigned countries and utilize logistics expertise for various countries of delivery. The Specialist is responsible for working within the import/export documentation requirements and managing the smooth shipment and delivery of quality-assured, health-related commodities. The Specialist is expected to ensure compliance with PFSCM, funder and/or client, and recipient requirements and is expected to define corrective actions in cases of irregularities.
The Logistics Specialist is responsible for the smooth implementation of daily Third-Party Logistics (3PLs) operations and provides proactive management from goods readiness through last mile/in-country delivery. Coordinating closely with 3PLs, the Specialist is expected to support the troubleshooting of transport and delivery issues in collaboration with the 4PL Services Subdivision (Freight Cost and Planning Team), principal recipients, vendors, and/or funders or clients. The Specialist is expected to provide customer service excellence to all stakeholders. The Specialist is expected to provide regular status updates on shipments and address questions, concerns, and/or change requests that the client or principal recipient may have in coordination with the Strategic Supply Chain and Client Services Units and/or 4PL Subdivision, the funders/clients, and other stakeholders as needed.
The Logistics Specialist is also responsible for maintaining data accuracy from the point of goods readiness to proof of delivery and confirmation of receipt; and for working with the Strategic Supply Chain and Client Services Units to ensure the supply chain is established and executed in accordance with PFSCM and the funder/client’s key performance indicators (KPIs). PFSCM logistics activities are carried out as per standard operating procedures (SOPs), either in-house SOPs and/or those determined by the funder or client.
Specific responsibilities
Logistics Administration:
Ensure timely logistics execution (plan, execute, monitor) of the international transport of goods, including high value & temperature sensitive products, into the specific countries (export, shipping lanes etc.), the importation and clearance, and in-country delivery of goods for all categories of products managed by PFSCM in collaboration with different 3PL partners.
Lead troubleshooting of transport and delivery challenges; address other issues as they arise.
Monitor closely all assigned shipments and proactively mitigate or remove any delays & risk on country level.
Monitor vendor overall performance on a regular basis to ensure necessary export documents are received timely and orders are delivered on time, in full.
Ensure consistent monitoring and achievement of OTIF (On-Time In-Full) targets to meet customer and business requirements for the country portfolio assigned.
Provide advice or assistance for vendors on documents required for the importation of pharmaceuticals and medical supplies in countries of destination, working with the Sourcing and Client Services Units.
Collaborate on a daily basis with internal stakeholders, such as Strategic Supply Chain and Client Service Units, to address business challenges and opportunities at the order level to provide high quality solutions to the recipients.
Client Relationship Management:
Provide proactive customer service while acting as primary point of contact for logistics to principal recipients, client, 3PLs, vendors, and other stakeholders.
Provide regular and timely updates (Order Overviews) to principal recipients and ensure principal recipients are able to track orders using visibility platform and deliver training as necessary.
Provide training to 3PL partners, as a part of the on boarding process, on importation requirements for portfolio countries and review importation processes and communication expectations with PFSCM in coordination with the 4PL Services Subdivision (Freight Cost and Planning Team).
Work collaboratively with the principal recipients, vendors, internal and external, and partner organisations on logistical issues.
Handle all shipment-related incidents; log incidents into PFSCM Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.
Administration:
Maintain PFSCM’s country-profiles with the most up-to-date information for each of the assigned portfolio countries with key information on country context/requirements knowledge and expertise including in-country supply chain issues regarding storage and/or delivery of goods.
Work closely with 4PL Services Subdivision (Freight Cost and Planning Team) and the client to monitor waiver lead times, and update the matrix as necessary. Additionally, communicate key changes in waiver lead time and/or process in country to Logistics Leads and Logistics Manager for proper escalation.
Maintain system-related changes required on planned shipment costs, milestones, and confirmation of delivery in coordination with the 3PLs throughout the shipment management process.

Employment type
Full-Time

Work arrangement
No