ServiceNow Practice Head (Global)

Job Title: ServiceNow Practice Head (Global)
Location: India, Remote
Job Type: Full-Time
Experience: 10+ years
Job Summary:
Timus Consulting is seeking a visionary leader to build and lead our Global ServiceNow Practice from the ground up. You will define the strategy, establish our partnership with ServiceNow, build the team, create delivery frameworks, and drive go-to-market success.
This role is about starting, shaping, and scaling — from securing the first clients and projects to positioning Timus as a trusted ServiceNow partner worldwide. If you’re an entrepreneurial leader who thrives on building practices, driving growth, and delivering impact, we want to hear from you.
Key Responsibilities:
Portfolio & Offering Development
Define and evolve the ServiceNow portfolio across ITxx, HRSD, CSM, IRM, SPM, AI and industry-specific solutions.
Develop differentiated offerings, IPs, accelerators, and frameworks to enhance go-to-market strategies.
Align portfolio development with ServiceNow’s roadmap, client needs, and market trends.
Innovation & R&D
Establish global ServiceNow Centers of Excellence (CoEs) and innovation hubs.
Incubate next-generation solutions using AI/ML, automation, cloud-native approaches, and industry-focused workflows.
Sales Enablement
Partner with sales and account teams to shape pursuits with ServiceNow expertise and innovation.
Provide solution leadership and thought leadership during key client engagements and deal cycles.
Create reusable solution artifacts, playbooks, and collateral to accelerate sales conversion.
Partner & Alliance Management
Strengthen strategic partnerships with ServiceNow and complementary ecosystem partners.
Define and execute joint go-to-market initiatives with ServiceNow and hyperscalers.
Influence ServiceNow’s roadmap and joint innovation agenda through strong alliance management.
Oversee the retention of Elite status with ServiceNow driving our ambition of attaining Global Elite partner status.
Thought Leadership & Ecosystem Engagement
Represent company at ServiceNow global forums, events, and industry summits.
Publish thought leadership—whitepapers, blogs, and PoVs—on ServiceNow-driven digital transformation.
Build brand presence and recognition as a leading ServiceNow partner in the ecosystem.
Skills & Competency Development
Define and implement a global ServiceNow competency and certification framework.
Drive talent upskilling, certification programs, and knowledge-sharing initiatives across geographies.
Mentor practice leaders and cultivate a pipeline of next-generation ServiceNow talent.
Qualifications & Experience:
15+ years of IT services experience with at least 10+ years in leadership roles in ServiceNow or Enterprise Service Management practices.
Comprehensive experience in the ServiceNow ecosystem— ITxx, CSM, HRSD, IRM, SPM and industry-specific solutions.
Proven experience in portfolio development, alliance management, and sales enablement (Order Entry).
Strong ecosystem relationships with ServiceNow leadership and strategic technology partners.
Demonstrated ability to drive innovation, build CoEs, and create market-differentiating solutions.
Bachelor’s or master’s degree in engineering/technology/business; MBA preferred.
Key Competencies:
Strategic thinker with the ability to align portfolio with market and customer priorities.
Innovative leader with proven success in driving R&D and new solution development.
Strong ecosystem influencer with the ability to deepen partnerships and alliances.
Collaborative leadership style, working effectively across global sales, marketing, and partner teams.
Passion for competency development and building future-ready ServiceNow skills
About Timus Consulting services:
Timus Consulting is a leading EnterpriseTech and Business Consulting firm, providing an extensive array of services including Governance, Risk Management, and Compliance (GRC) solutions, Software Development, Enterprise Resource Planning (ERP) solutions, Cloud Consulting, Artificial Intelligence (AI) solutions, and Managed Services.
For more details visit: www.TimusConsulting.com
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Timus as one of the most rewarding places to work.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Work arrangement
Yes