Remote Sales Specialist (USA Hours)

Sales Specialist (B2C)
Role Overview:
We are seeking a motivated and results-driven Sales Specialist to work for our online USA school: Score Academy Online (https://www.score-academy.online/)
This is a fully remote position supporting our online school and serving customers in the United States. The successful candidate will be responsible for contacting and converting inbound leads, generating new B2C sales opportunities, managing the full sales process, and achieving agreed revenue and customer acquisition targets. The role reports directly to the Sales Operations Manager.
Working Hours:
Monday to Friday, 8:00 a.m. to 5:00 p.m. Miami local time.
This generally corresponds to:
2:00 p.m. to 11:00 p.m. South African Standard Time while Miami observes daylight-saving time; and
3:00 p.m. to midnight South African Standard Time while Miami observes standard time.
Candidates must be comfortable working these afternoon and evening hours and must be able to adjust their South African working hours when the Miami time zone changes.
Key Responsibilities:
Developing an in-depth understanding of our educational products, services, and target customer segments.
Contacting and qualifying leads generated through marketing campaigns and other inbound channels.
Understanding prospective customers’ needs and clearly communicating the value of our products and services.
Converting qualified leads into paying customers.
Identifying and generating new B2C sales opportunities through proactive outreach, referrals, and other appropriate channels.
Managing the full sales process, from initial contact and qualification through to follow-up, negotiation, and closing.
Conducting online consultations, presentations, webinars, and product demonstrations.
Maintaining regular and professional communication with prospective customers throughout the sales process.
Accurately recording all leads, customer interactions, sales activities, opportunities, and outcomes in Salesforce.
Managing and maintaining an accurate and up-to-date sales pipeline.
Following up consistently with prospective customers to move opportunities through the sales process.
Achieving agreed revenue, customer acquisition, conversion, international sales, and other performance targets.
Building positive relationships with new customers and ensuring an effective handover following the sale.
Providing appropriate pre-sales support to prospective customers.
Assisting with customer relationship management and support for signed customers where required.
Sharing customer, competitor, and market feedback with the sales, marketing, and operations teams.
Candidate Requirements:
Minimum 3 years’ B2C sales experience, with a demonstrable track record of consistently meeting or exceeding individual sales and revenue targets.
Experience managing the full sales cycle, from lead qualification through to closing.
Experience selling to customers in the United States or other international markets.
Availability to work from 8:00 a.m. to 5:00 p.m. Miami local time, Monday to Friday.
Experience using a CRM system. (Salesforce experience is advantageous but not essential).
Highly proactive, resilient and comfortable with persistent follow-up; motivated by targets and closing sales
Experience selling educational services directly to parents, students, or families is advantageous.
Experience working during U.S. business hours is advantageous

Work arrangement
Yes