Support Service Specialist

Company Overview
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
About The Role
We are seeking a dedicated and detail-oriented Specialist to support our growing Field Engineer workforce. This role will play a vital part in ensuring a smooth employee lifecycle by managing the onboarding and offboarding processes, coordinating training initiatives, and overseeing background verification (BGV) compliance. The ideal candidate will be highly organized, proactive, and capable of working across departments to deliver a positive and compliant HR experience.
Key Responsibilities
Onboarding & Offboarding:
Facilitate the end-to-end onboarding process, including documentation, induction scheduling, and system access coordination for new Field Engineers.
Serve as the primary point of contact for new hires during pre-joining and onboarding phases.
Coordinate offboarding activities, including exit formalities, asset recovery, and final documentation.
Maintain accurate employee records and ensure updates in Portal.
Training Coordination
Schedule and coordinate induction and role-specific training programs.
Work closely with internal departments to ensure training compliance and effectiveness.
Track training attendance, assessments, and feedback, and maintain training documentation for audits and reporting.
Background Verification (BGV)
Oversee the complete BGV process, including education, employment history, criminal checks, and ID verification.
Liaise with third-party vendors and ensure verifications are completed within timelines.
Flag discrepancies and escalate unresolved BGV issues to appropriate stakeholders.
Cross-Functional Collaboration
Partner with program management, IT, admin, and payroll teams to ensure seamless onboarding/offboarding and resource planning.
Provide periodic reports and updates on onboarding status, BGV progress, and training completion.
Recommend and support continuous improvements in HR processes and standard operating procedures.
Qualifications
Bachelor’s Degree
2–5 years of experience, preferably in onboarding and compliance roles supporting a distributed or technical workforce.
Strong understanding of HR operations, employment documentation, and BGV protocols.
Excellent organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite and familiarity with HRIS platforms.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Work arrangement
No