Service Department Administrative Assistant

Job Title: Administrative Assistant (Service Department)
Company: TriState HVAC Equipment Company, LLC
Department: Service Department
Reports To: Service Manager
Location: West Conshohocken, PA (In-Office)
Job Type: Full-Time
About TriState HVAC
TriState HVAC Equipment, LLC is a leading provider of commercial HVAC solutions and a proud member of the Daikin Group. We are committed to delivering high-quality service to our clients while maintaining a supportive and efficient work environment.
Position Summary
TriState HVAC Equipment is adding a full-time, in-office Administrative Assistant to the Service department to close coverage gaps when team members are out of office and provide coordinator backup.
Key Responsibilities
Answer service-related phone calls
Provide backup support to coordinators
Process Work Authorization forms
Create Service Jobs
Accounts Payable Data Entry
Organize travel arrangements for technician
Assist with training registration
Update technician certifications in software
Technician onboarding items – PO#s for tools and truck stock, Park Mobile set Up
Provide general administrative support across the Service department as priorities shift
Qualifications
Experience: Prior experience in an administrative or office support role is required, ideally in a service, field-service, or trade environment. Experience within the HVAC or similar service-based industry is highly preferred.
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Strong data entry skills with a high degree of accuracy. Also is comfortable learning new software systems.
Organizational Skills: Exceptional time management abilities with the capacity to multitask and prioritize effectively in a fast-paced environment.
Communication: Excellent verbal and written communication skills.
Attributes: A professional demeanor, strong interpersonal skills, and a keen eye for detail. Must be reliable, punctual, and capable of handling sensitive information with confidentiality.
Attributes continued: Reliable, in-office availability for the full-time 8:30 AM – 5:00 PM schedule, Monday through Friday
Benefits
Health & Wellness: Health, Dental, and Vision Insurance.
Retirement: 401(k) plan.
Time Off: Paid Vacation, Holidays, and Paid Time Off (PTO).
Why Join TriState HVAC?
Growth: Opportunity to work directly with Revenue Operations to see how marketing drives business growth.
Variety: A dynamic role that balances digital creativity with live event management.
Culture: Join a supportive, expert-driven team in a successful, scaling company.

Employment type
Full-Time

Work arrangement
No