Picking Supervisor

Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a new Picking Supervisor to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Outbound Manager and is responsible for the oversight, development, and accountability of the Picking Team.
Job Type: Full-Time, Exempt
Location: 335,000 sq. ft. in Dayton, NJ at 30 Apple Orchard Dr., Suite 1, Dayton, NJ 08810
Schedule: This role oversees an operation that runs Sunday from 8:00 a.m. to 6:30 p.m. ET and Monday through Friday from 3:00 p.m. to 11:30 p.m. ET (Saturdays run based on operational need). While this position generally follows a schedule of Monday through Friday from 2:00pm to 11:30pm ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.
Base Salary: The expected starting salary for the position is $72,440 to $90,550 within a full position range of $72,440 to $108,660 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.
Responsibilities:
Ensure the Picking Team is picking all Fast Track shipments that come in on a daily basis while keeping a high level of accuracy
Wave orders and delegate specific assignments when necessary
Serve as the main point of contact for the Customer Service Team in terms of high priority orders, incomplete SKUs, order errors or any issues that come up that relate to the Picking Team
Train all team members on all operational processes along with standard safety and organizational processes by working with the Training Team
Ensure that priority replenishments are completed in a timely manner
Track performance of each team member and providing consistent feedback regularly along with check-ins along with individual and departmental KPI success
Conduct monthly check-ins with each member of the Picking Team in order to establish rapport and provide feedback
Immediately address all personnel and performance related incidents that arise
Ensure the Picking Associate’s timecards are accurate and up to date