Ski & Club Concierge - Aspen Mountain Club - Winter

Position Summary
The Ski & Club Concierge delivers exceptional, anticipatory service to members and their guests of the Aspen Mountain Club, ensuring a seamless and luxurious experience both at the base Ski Locker Room and atop Aspen Mountain in the Club. This role combines refined guest service, discreet personal assistance, and a deep understanding of fine dining, wine service, and club-level hospitality. The Ski & Club Concierge works in close collaboration with the Club’s food & beverage team, ski valet, and member services to ensure every detail of the member experience is flawlessly executed. This position reports to Membership Director.
Job Posting Deadline
Applications for this position will be accepted until October 11, 2026.
Essential Job Functions/Key Job Responsibilities
• Create a warm, welcoming environment and build personalized relationships with members and their guests, using names and preferences to deliver tailored service
• Provide discreet and anticipatory personal assistance, fulfilling all reasonable member requests with a sense of urgency and professionalism
• Support and execute formal dining experiences including wine service, menu knowledge, and collaboration with F&B staff for reservations, private dining, and special events
• Coordinate premium experiences such as ski lessons, spa appointments, private transportation, cultural events, and exclusive dining both on- and off-property
• Possess intimate knowledge of local mountain terrain, snow conditions, and Club programming to make accurate and appealing recommendations
• Facilitate detailed itinerary planning and concierge services including restaurant bookings, local excursions, retail reservations, and equipment rentals
• Assist in maintaining the Club wine cellar inventory and communicate wine and beverage preferences to the service team for personalized offerings
• Handle receiving and discreet distribution of packages, messages, personal items, and guest belongings with full confidentiality
• Maintain clear and accurate records of guest visits, charges (ski tuning, race fees), and member files; report guest count limits to the Club Manager
• Monitor, maintain, and restock refreshment areas, coordinate coffee and beverage service in both Locker Room and Club Lounge areas
• Assist in the packing, shipping, and handling of ski equipment, collaborating with The Little Nell Ski Concierge and transportation staff as needed
• Other duties and projects as assigned
Education & Experience Requirements
• High school diploma or equivalent required
• Associate’s or bachelor’s degree in hospitality, business, or a related field preferred
Knowledge, Skills & Abilities
• Strong familiarity with skiing, ski equipment, and local terrain
• Knowledge of daily snow conditions and trail access
• Friendly and service-oriented demeanor with excellent guest interaction skills
• Ability to lift and transport ski equipment safely and efficiently
• Detail-oriented with strong organizational habits
• Professional communication skills and comfort with face-to-face guest interaction
• Ability to multitask and assist multiple guests during peak periods
• Knowledge of local retail stores and services related to skiing
• Willingness to work outdoors in variable weather conditions
• Ability to work both independently and as part of a team
• Strong local knowledge of Aspen’s four ski mountains

Employment type
Full-time

Work arrangement
No