Collections Specialist

Company Description Tata Capital Limited is a holistic financial services provider serving retail, housing, SME, and corporate customers across India. With a pan-India network of 1500+ branches, the company offers convenient access to a wide range of financial solutions. Its portfolio includes Consumer Finance, Housing Finance, Commercial Finance, Cleantech Finance, Microfinance, Debt Syndication, Private Equity, and Credit Cards. Tata Capital focuses on responsible lending, customer-centric services, and long-term financial partnerships. Team members join a well-established organization with diverse growth opportunities in the financial sector.
Role Description The Collections Specialist is a full-time, on-site role based in Daltonganj. The position involves managing overdue accounts, contacting customers through calls and visits, and negotiating payment plans to ensure timely cash collection. The role includes maintaining accurate records of interactions, updating payment status, and preparing reports for internal stakeholders. The Collections Specialist will collaborate with customer service and finance teams to resolve billing issues and support compliance with company policies and regulatory guidelines. The role also requires consistent follow-up to minimize delinquencies while maintaining professional and respectful communication with customers.
Qualifications
Candidates should possess strong Debt Collection and Cash Collection skills.
Candidates should possess excellent Communication and Customer Service skills.
Candidates should possess a solid understanding of basic Finance and lending concepts.
Candidates should possess proficiency in using MS Office and digital tools for documentation and reporting.
Candidates should possess good negotiation, problem-solving, and time management abilities.
Candidates should possess a minimum of a high school diploma; a bachelor’s degree in commerce, finance, or a related field is an advantage.
Candidates should possess prior experience in collections, banking, or financial services; local language proficiency is preferred.

Work arrangement
No