Manager - Education Loan

Location Name: Pune Corporate Office - HO
Job Purpose
Drive compliant Education Loan sourcing and selling by monitoring conduct, documentation, communication, partner practices and closure of control gaps.
Duties And Responsibilities
Translate product, KYC/AML and sales-process requirements into controls.
Review sales files, consent, source attribution, disclosures and evidence.
Monitor partner and frontline adherence.
Track complaints, mis-selling indicators and repeat breaches.
Conduct thematic and sample reviews.
Coordinate corrective action and training.
Maintain compliance MIS and escalate material concerns.
Own assigned portfolio or work queue.
Coach resources where assigned and manage day-to-day closure.
Provide structured MIS and improvement inputs.
Key Decisions / Dimensions
Make day-to-day decisions within approved policy, process, budget and delegated authority.
Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies.
Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix.
Key interactions
Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant.
External Students, co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant.
Major Challenges
Balancing growth, customer experience, turnaround time and portfolio quality.
Managing incomplete or inconsistent customer, academic, financial and collateral information.
Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.
Maintaining control discipline during policy, market and process changes.
Required Qualifications And Experience
Graduate or postgraduate. Relevant functional experience; education-finance exposure preferred.
Critical skills and knowledge
Sales compliance
KYC/AML awareness
Audit reviews
Root-cause analysis
Reporting
Training
Excel / presentation / business MIS capability appropriate to the role
High standards of integrity, customer confidentiality and control discipline

Work arrangement
No