Product Specialist

Join a USA Today Top Workplace!
MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry.
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Summary of Responsibility:
The Product Specialist will interface with the sales and engineering teams to ensure we deliver the right message to customers. The Product Specialist will collaborate with marketing and sales to develop technical product collateral such as brochures, explanation of benefits, videos and more. Information will be gathered in conjunction with engineering to ensure technical info is correct and presented in an appropriate manner. The Product Specialist will be key in fielding technical questions in the sales process, and reporting issues to the engineering team post-sale.
What You Will Contribute:
Contact customers via phone, email, or in person to discuss product benefits, problems, or concerns
Assist in creating and distributing product collateral
Assist in identifying potential customers for products
Follow up with current customers during new product launches
Listen to customer complaints and relay pertinent information to engineering and product development team
Work with different departments within the company to ensure information is correct and tasks are completed.
Other Functions:
Perform related duties as required
The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:
High school diploma or GED required
Understanding of Microsoft Office
Ability to multitask
Customer service skills
Problem solving skills
Demonstrates attention to detail
Strong organization skills
Collaborative communicator, building strong relationships and fostering teamwork
Understanding and capable of following company standard operating procedures
What’s in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks’ Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program

Work arrangement
No