Inside Sales & Appointment Specialist

Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Turn homeowner interest into real opportunities. Joyce is looking for a confident, energetic Inside Sales & Appointment Specialist to connect with warm leads, build excitement, answer questions, and schedule qualified appointments for our In-Home Sales team.
If you thrive on conversation, enjoy chasing goals, and want your performance to directly impact your earnings, this could be a great fit. You will keep our sales pipeline moving while creating a strong first impression with every homeowner.
Schedule
We are hiring for multiple full-time shifts at our Berea call center:
Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM
Weekend availability is required. All team members must work at least one weekend day per week.
Compensation
Your results drive your earnings through an hourly base rate plus commission and performance incentives.
Compensation Includes:
$17 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $18 per hour for the 1:00 PM - 9:00 PM shift, including a $1 per hour shift differential
Commission and performance bonuses based on appointments set and lead quality
Total earning potential of $25–$30 per hour or more, based on performance
What You’ll Do
Connect daily with warm leads who have already requested information
Bring energy and confidence to every customer conversation
Build excitement around the value of Joyce products and services
Ask the right questions to understand needs and identify strong opportunities
Turn strong conversations into quality in-home consultation appointments
Keep the momentum going with timely confirmation and follow-up
Handle inbound calls and customer inquiries with confidence and accuracy
Accurately document call activity and outcomes in internal systems
Meet or exceed daily and weekly activity and appointment-setting goals
You’ll Be a Good Fit If You Have:
Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
Strong verbal communication and active listening skills
A confident, outgoing personality and the energy to initiate conversations
A competitive, goal-oriented mindset and excitement about earning commission
Reliable transportation to and from work
Availability for one of the listed shifts and at least one weekend day per week
Ability to stay motivated in a fast-paced environment
Benefits
Health, Dental, and Vision Insurance
401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program
Why You'll Love Working at Joyce
· Over 71 years of proven success as a third-generation, family-owned and operated company
· Warm leads provided so you can build momentum right away
· High-quality, American-made products
· Strong marketing support and brand recognition
· An upbeat team where strong performance is recognized and celebrated
#LI-BO1

Work arrangement
No