Information Technology Operations Manager

Information Technology Operations Manager
A telecom services company supporting enterprise accounts
Location: Remote (India)
What this team runs
A telecom services company that manages network and IT services for large enterprise accounts has partnered with Flexiple to hire an Information Technology Operations Manager for its internal IT operations team. Enterprise clients expect uptime commitments most consumer-facing businesses do not, and this role exists to make sure the internal systems supporting those accounts hold up to the same standard the company promises its clients.
Where the accountability sits
Keeping the lights on
Own day-to-day availability of internal IT systems and enterprise-support tooling
Run incident and problem management against defined SLAs
Lead root-cause reviews on repeat incidents and drive the fix, not just the workaround
Vendors, budgets, capacity
Coordinate infrastructure, network, and software vendors supporting internal systems
Manage change windows so they do not collide with client-facing commitments
Own capacity planning for internal systems ahead of account growth
The background we're screening for
5 to 10 years in IT operations or infrastructure, ideally supporting enterprise or B2B accounts
Solid grounding in incident, change, and problem management
Experience managing vendors and infrastructure budgets
Clear written English for internal stakeholder reporting
Extra credit
ITIL certification or equivalent service-management background
Exposure to telecom, networking, or enterprise B2B environments
Familiarity with monitoring, ticketing, or automation platforms
What comes with the seat
An IT-operations mandate tied directly to enterprise-account reliability
Hybrid placement out of Gurugram or Bengaluru
A seat with real budget and vendor authority rather than a purely execution role
How we run the process
HR Screening → Technical Round → Leadership Round → Culture Fit
One application is considered for this role and any other opening Flexiple matches to your profile.

Work arrangement
Yes