Customer Engagement and Service Specialist （纺织服装追溯平台）

该职位来源于猎聘 INTRODUCTION TextileGenesis , a Lectra Company , is a global company in Supply Chain Traceability domain for the fashion & textile industry
Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia
Currently 4500+ textile companies are part of our traceability network and 75+ global brands run traceability programs on our Traceability platform .As of Nov 2023 , there are 500 million garments traced across the entire supply chain from fiber to retailer on the TextileGenesis platform.
POSITION SUMMARY: He or she will be responsible for the delivery of supply -chain traceability in greater China region to meet the project requirement of Brand and Retailer based in Europe and the USA
We offer the flexibility for this position to be home-based.
KEY RESPONSIBILITIES: Support the Customer Engagement and Service Manager to manage the traceability project implementation in the region by working closely with global project manager and other project team members
Follow up and support our textile supply chain partner on platform registration. Provide in-depth training to our supply chain partners via on-line meeting. Resolve various issues users encounter while using the platform, Work with development team for product improvement based on first-hand feedback and market insight. Manage relationships with key supply chain partners.
PROFILE: 3-5 + Years working experience in textile industry , certification body or in sustainability domain ,familiar with textile industry end to end supply chain , good knowledge of sustainable textile material will be a plus. Excellent written and spoken English skills. Customers focus with good oral and written communication skill to drive results. Ability to take ownership of issue , strong “ can -do “ attitude and good problem solving skills. Proficient in data analysis with extensive experience using office software tools. Capable of handling multiple tasks simultaneously. Overseas working or studying experience is a plus but not a must. Experience in Certification Body (GRS/RCS /RWS /OCS etc. ) , Transaction Certification or supply chain traceability is a plus but not a must.
TRAVEL: The position is based in China We offer the flexibility for this position to be home-based.

Work arrangement
Yes