Specialist IT Governance and Operations

Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.
Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.
Requirements
University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
Minimum 2 years of relevant experience in IT operations, infrastructure and project management
High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles
Excellent communication and interpersonal skills, with a strong command of spoken and written English
Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision

Work arrangement
No