Customer Care & Retention Intern (CCR Intern)

Customer Care & Retention Intern (CCR Intern)
Location: Bangalore | Work Mode: On-site | Type: Internship | Compensation: 15K for 6 months
About the Role
We are looking for a Customer Care & Retention Intern to support Bene Kleed’s customer experience across WhatsApp, Instagram, email and other customer support channels.
The role is ideal for someone who is active, quick at responding, comfortable talking to customers and willing to take ownership of customer issues.
Key Responsibilities
Handle basic customer queries across WhatsApp, Instagram, email and support channels
Assist customers with orders, delivery, returns, exchanges, refunds and cancellations
Follow up on pending deliveries, NDRs and unresolved customer issues
Maintain accurate customer and order records
Support the team in customer retention and repeat-order activities
Escalate critical issues while ensuring proper follow-up until closure
Maintain daily customer-care trackers and reports
Understand customer behaviour and communicate accordingly
What We’re Looking For
Good English + Hindi communication
Kannada or any other South Indian language is preferred
Good written communication and basic computer skills
Comfortable with Excel / Google Sheets
Fast learner with a proactive attitude
Should be active, responsive and comfortable speaking with customers
Interest in fashion, e-commerce or D2C is a plus
Who Should Apply
Students / freshers / candidates with up to 1 year of experience who want hands-on exposure to Customer Experience, CRM, Retention and D2C operations.
Key Learning Areas
Customer Support | CRM | Retention | D2C Operations | E-commerce | Customer Behaviour | Revenue Recovery

Work arrangement
No