Guest Experience Executive - French & English Speaking

We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing.
Our guests range from weekend travellers to long stay professionals. Their experience matters, and that’s where you come in.
We’re hiring French speaking Guest Experience Executive to join our remote team in Morocco!
Working Schedule: The role requires 5 days per week, with 8-hour rotative shifts scheduled between 11:00 AM and 12:00 AM UK time, Monday to Sunday, including weekends and public holidays. The specific shift pattern will be determined based on business and operational requirements to ensure appropriate coverage across our busiest periods.
What you’ll be doing
You’ll be the first point of contact for our guests, supporting them before, during and after their stay.
Your day to day will include:
Responding to inbound messages and calls, resolving issues quickly and calmly
Handling complaints with confidence and empathy
Managing reservations and bookings to keep everything running smoothly
Providing clear information about properties, house rules and processes
Collecting and verifying guest ID documents and submitting required details to regulatory systems
Ensuring all pre arrival information is complete before check in
Carrying out concierge outreach to improve the guest experience
Logging all interactions accurately in our CRM
It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same.
Requirements
Fluent or business level English and French, written and spoken
Strong customer service skills and confident phone manner
Excellent written communication, clear, professional, and calm under pressure
Comfortable multitasking across systems and conversations
Confident using CRMs and digital tools
Solid problem solving skills, especially when dealing with frustrated guests
Previous experience in Airbnb or hospitality is helpful, but not essential
You’ll also need:
A quiet, dedicated workspace
Headset with mic and webcam
Stable high speed internet with backup, minimum 5 Mbps
Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
Important to know
This is a contractor role.
We do not provide government mandated benefits.
We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.
Salary: 5000- 7000 MAD per month (dependent on experience)

Work arrangement
No