Director, IT & BI

Director, IT & Business Intelligence
Role Summary
The Director, IT & Business Intelligence is responsible for stabilizing, structuring, and scaling ENERGY’s IT, integration, and data ecosystem during a critical phase of transformation.
This role will take ownership of a partially fragmented environment and bring clarity, reliability, and scalability across systems, integrations, and data. The Director will ensure strong day-to-day IT operations while building the foundation for a high-performing, data-driven organization.
This is a hands-on leadership role in a fast-paced, mid-sized environment, requiring a player-coach who can operate both strategically and tactically, with a strong bias for action and problem-solving.
What Success Looks Like (First 90 Days)
Establish a clear and documented view of current-state architecture (systems, integrations, data flows, dependencies)
Stabilize critical infrastructure and recurring system issues
Assess and prioritize integration and EDI reliability gaps
Bring structure to data governance, ownership, and definitions
Deliver initial high-impact dashboards for Operations, Sales, and Finance
Define a practical roadmap for integration, automation, and BI scalability
Key Responsibilities
IT Operations & Infrastructure Stability
Own and oversee day-to-day IT operations (helpdesk, infrastructure, systems administration)
Ensure system reliability, performance, and security across all platforms
Establish and manage SLAs, prioritization frameworks, and escalation protocols
Identify and eliminate recurring issues through root cause analysis and proactive monitoring
Manage external vendors and technology partners with clear accountability
Integration, EDI & System Architecture Ownership
Own and define ENERGY’s system architecture and integration strategy
Lead the stabilization, optimization, and scalability of system integrations (TMS, CRM, ERP, WMS, etc.)
Oversee EDI processes with customers and partners, ensuring accuracy, reliability, and efficiency
Document and structure data flows, system dependencies, and integration logic
Establish system-of-record principles and data ownership clarity
Identify and resolve integration gaps, inefficiencies, and operational risks
Business Intelligence & Data Enablement
Build and deliver executive-level dashboards (CEO, Sales, Operations, Finance)
Enable real-time visibility into key business metrics (revenue, GP, service, productivity)
Translate business needs into scalable data solutions that drive decision-making
Improve data quality, accessibility, and consistency across systems
Establish data governance standards (definitions, ownership, usage)
Support commercial strategy through data insights (pricing, segmentation, performance)
Automation & Process Optimization
Identify and implement automation opportunities across operational workflows
Reduce manual intervention through integration and process redesign
Partner with Operations and Sales to improve efficiency, scalability, and execution quality
Contribute to achieving automation targets across the order lifecycle
Team Leadership & Cross-Functional Alignment
Lead and develop a multidisciplinary IT team (Helpdesk, Sys Admin, Integration/EDI, BI)
Operate as a player-coach, directly involved in problem-solving and execution
Clarify roles, responsibilities, and priorities across subteams
Drive accountability, performance management, and continuous improvement
Foster strong collaboration between IT, Operations, Sales, and Finance
Governance, Documentation & Continuity
Establish and enforce documentation standards across systems, integrations, and data
Ensure continuity, knowledge transfer, and reduced dependency on individuals
Bring structure and discipline to a historically fragmented environment
Profile & Qualifications
Proven experience in IT leadership within a fast-paced, mid-sized, or high-growth environment
Strong expertise in systems integration (APIs, EDI, data flows) and business intelligence
Demonstrated ability to stabilize and structure complex or underdeveloped environments
Hands-on, player-coach mindset with a strong bias for action
Solid understanding of IT infrastructure, systems administration, and support functions
Experience working with TMS, CRM, ERP, or similar operational systems (logistics experience is an asset)
Strong analytical mindset with the ability to translate data into business outcomes
Proven ability to operate in ambiguous, evolving environments
Excellent communication skills and ability to work cross-functionally
Success Factors
Brings clarity, structure, and ownership to a fragmented environment
Builds a scalable and well-documented integration and data ecosystem
Delivers stable, reliable IT operations with minimal disruption
Enables better, faster decision-making through high-quality data
Drives automation and efficiency across the organization
Acts as a true business partner, not just a technical leader
Why This Role Matters
This role is critical to ENERGY’s ability to execute its turnaround and scale effectively.
By stabilizing IT operations and building a strong integration and data foundation, the Director will directly impact:
Operational efficiency
Commercial performance
Decision-making quality
Client experience
This is a high-impact role with visible influence across the organization

Employment type
Temps Plein / Full-Time

Work arrangement
No