Patient Services Clerk

Job Description:
The position is available in St Vincent’s Fitzroy campus
Work for one of Australia’s leading hospital groups
Fixed term full time opportunity to cover a leave position! Up to 76 hours per fortnight Mon to Friday available until 23/04/2027
About the Role
You will provide crucial clerical support and facilitate patient management for day procedure department. Including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved.
Create patient records and complete all necessary information accurately and in line with current procedures
Admit patients accurately and in a timely manner
Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional, and caring manner
Arrange appointments for patients as requested by clinical staff
The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata)
Your Contribution
Previous administration experience in a health setting
Knowledge of medical terminology
Knowledge of private health fund billing and public health funding
Knowledge of Patient Administration Systems
Strong communication skills, both written and verbal
Ability to work independently in a multidisciplinary team
Advanced computer skills, including Microsoft Office applications
Excellent customer service skills
A valid Nationally Coordinated Criminal history check, or willing to obtain
What We Offer
A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging – Increase your take home pay!
In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement
About the Team
You will be a part of the Support Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew.
Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research, and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
Application
Please attach your resume and cover letter to your application
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations
Closing Date:2 November 2026 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct