Client Support Co-ordinator - Internal Vacancy Only

First Intuition is an award-winning, fast-growing accountancy training and apprenticeship provider, recognised by Ofsted as 'Outstanding'. Our success is built on exceptional learner experiences, strong employer partnerships and a commitment to putting people first.
We're looking for a proactive and highly organised National Client Coordinator to join our National Client Team. Working closely with the National Client Relationship Manager, you'll play a key role in delivering an outstanding service to our clients and students, coordinating training programmes, managing enquiries and ensuring a seamless learning journey from enrolment through to qualification.
This is an excellent opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering a high standard of service. In return, you'll join a collaborative and supportive team where your contribution helps learners and employers achieve their goals.
Duties and responsibilities to include:
Manage client enquiries through a variety of communications and ensure responses met SLA requirements
Manage mailboxes, ensuring they are organised and maintained
Ensuring all student course and exam bookings are made and confirmed with support from National Client Administrator
Maintaining student and client records with course and exam booking data, progress reporting and the documentation and implementation of changes to study pathways are regularly reviewed and updated.
Liaising with regional FI centres in the coordination of national client requirements
Supporting National Client Relationship Manager with data collection, implementation of programme changes and sharing feedback / highlighting issues.
Providing proactive support to students, including sending exam reminders, contacting students to plan their next steps, and arranging tutor support where required.
Supporting the sign up of new apprentices/students in the administration of the sign-up process.
Supporting additional work as required by management from time to time.
Qualifications and skills:
Essential
Excellent attention to detail
Effective communicator with excellent interpersonal skills
Ability to effectively manage client relationships, promptly responding to queries and ensuring expectations are managed
Strong organisational and time management skills
Ability to manage own workload
Thorough understanding of MS Office tools
Desirable
Experience of working in the education/apprenticeships sector
Understanding of the accountancy sector
Benefits
25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
Hybrid working, all necessary equipment provided
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

Employment type
Permanent - Full Time 100%

Work arrangement
No