Fulfillment Specialist (Temporary & In Office)

Purpose: The Fulfillment Specialist is responsible for all shipping requests and related inquiries at Lingraphica. This position prepares and processes all shipping requests for our devices and ensures that the right device is delivered to the right customer at the right time. The Fulfillment Specialist also responds to all external and internal inquiries related to shipping and fulfillment in a timely and courteous manner.
Essential Duties & Responsibilities:
Uses HubSpot CRM to manage and process shipping request tickets
Prepares outgoing shipments with a high level of accuracy; effectively prioritizes workload
Investigates and resolves issues with shipments, including re-routing and rescheduling, resolving address discrepancies, filing claims with UPS, etc.
Responds promptly and professionally to all customer requests for shipping services
Monitors and maintains sufficient inventory level of shipping supplies and marketing collateral
Proactively engages in process improvement; works to improve individual and team efficiency
Adheres to all fulfillment policies, including Shipping Compliance, Infection Control, and Protected Health Information
Meets or exceeds Fulfillment metrics; uses reports and audits to track productivity
Performs other duties as needed and engages in projects and workgroups
Knowledge, Skills & Abilities
We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.
Strong time management skills and sense of urgency
Ability to adapt to shifting department and company needs
Ability to manage and prioritize ticket caseload with a high level of accuracy
Strong analytical and problem-solving skills
Professional demeanor
Experience with Microsoft Office Suite, Zoom, and Slack
Experience using HubSpot or other CRM, preferred
Experience with UPS WorldShip, preferred
Education & Experience
High School Diploma or GED
1 year office, administrative, or customer service experience, preferably supporting an Operations or Fulfillment team

Employment type
Full-time

Work arrangement
No