Live opening · Posted 20 days ago

Salesforce Consultant

Numentica · United States (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 20 days ago

CompanyNumentica

LocationUnited States (Remote)

Work modeYes

SkillsSalesforce

Source

ListedPosted 20 days ago

About the role

Description supplied by the original job listing.

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.
Scope of Work:
Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.
Requirements & Logistics:
Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
Commitment: Fractional, as-needed engagement.
Capacity: Up to 20 hours per week (ceiling).
Total Work Order: Approximately 160 hours over 2 to 2.5 months.
Location: USA, Remote.

Work arrangement
Yes

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