Customer Service Representative

Build your career with Action Furnace Calgary!
Schedule: Various morning shifts and evenings shifts ranging from a start time of 6:00 AM to an end time of 8:00 PM. Monday to Friday Schedule.
At Action Furnace, you're not just accepting another job - you're joining a team that believes in developing people, creating long-term careers and delivering exceptional customer service.
For over 50 years, Action Furnace has been helping Alberta homeowners stay comfortable while building a workplace where employees can learn, grow, and succeed. Guided by our values of Integrity, Teamwork, Teaching & Learning, and Embracing Change, we're committed to supporting both our customers and our employees every step of the way.
Why Join Action Furnace?
Compensation & Benefits
Competitive compensation
Structured wage progression that recognizes skill development, training, certifications, and increased responsibility
Performance incentive opportunities
Comprehensive Health & Dental benefits
RRSP matching program
Health Spending Account
What You'll Do:
Customer Engagement and Relationship Building
Deliver exceptional customer service on every inbound and outbound interaction.
Resolve customer concerns or direct them to the appropriate department for resolution
Represent the company's values and commitment to customer experience
Maintain a customer-first mindset during all interactions.
Appointment Scheduling
Schedule service, maintenance and sales appointments according to company procedures.
Gather and document accurate customer and equipment information.
Fill available capacity by offering alternative appointment times when appropriate.
Confirm appointment details and set clear customer expectations.
Data Entry and Record Keeping
Accurately enter customer information into Service Titan
Update customer profiles, contact information, and equipment records as needed.
Maintain data integrity by minimizing entry errors and correcting discrepancies.
Protect customer information and maintain confidentiality.
Customer Education and Product Knowlege
Explain company services, memberships, promotions, and scheduling options.
Educate customers on the benefits of maintenance programs and membership offerings.
Answer customer questions regarding products, services, pricing, and processes.
Identify opportunities to provide additional value through education and recommendations.
Cross Functional Collaboration
Communicate customer needs and concerns to Dispatch, Service, Maintenance, Install, and Membership teams.
Coordinate with other departments to resolve customer issues efficiently.
Participate in team meetings, training, and process improvement initiatives.
Assist with special projects and departmental initiatives when required.
What We're Looking For:
We're looking for people who are eager to learn, take pride in their work, and want to build a long-term career.
To be successful in this role, you'll have:
Strong problem-solving skills.
Excellent communication and customer service skills.
A positive attitude and willingness to learn.
Strong organizational skills.
The ability to work independently while contributing to a collaborative team environment.
Start Your Career with Action Furnace
If you're ready to learn, grow, and make a difference every day, we'd love to hear from you.
Action Furnace is committed to creating an inclusive and accessible workplace. If you require accommodation during any stage of the recruitment process, please let us know and we'll work with you to meet your needs.

Employment type
Full-Time

Work arrangement
No