Area Parts & Service Manager - Quebec Zone

Job Description
Area Parts & Service Manager - Quebec Zone
R5
Brossard, QC
Deadline: This posting will close by October 14, 2026 at 11:59 PM EST.
The anticipated annual base salary for this position is $92,700 - $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.
Toyota Canada Inc. (TCI) currently has an exciting opportunity for an automotive enthusiast to support our Quebec Zone. This is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various dealers and suppliers.
What We’ll Bring:
Company & Culture
A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours – condensed work week during the summer
Benefits
Competitive compensation package including bonus
Extended health care and dental benefits effective immediately
Company pension plan with additional employer contributions
Associate vehicle discount program
Company Demo vehicle
Reimbursement programs (tuition & fitness)
Paid holiday shutdown and competitive paid time off benefits
Sabbatical leave program
What You’ll be Doing:
Dealership Fixed Operations Development
Business matters including operational analysis, staffing, and staff capability.
Based on needs and priority – analyzes, plans and assists Dealer management staff in Parts and Service
Follows up to ensure that dealers have implemented and maintain key programs, including but not
limited to Toyota Service Marketing (TSM), and Total Quality Management (TQM).
Liaise between the P.D.C and the dealerships on policy issues that require clarification.
Dealership Accessories Sale
Monitor objective and achievement
Assist dealers in developing marketing plans to ensure high visibility of accessories in the showroom
Help design pay plan, processes, product visibility and training to maximize accessory sales
Marketing
Assists, where necessary, to ensure the Dealers develop and maintain an effective after sales marketing strategy which is complimentary to National and Zone marketing initiatives.
Other activities include but are not limited to:
U.I.O. analysis to determine market potential and related sales and retention targets.
Effective use of marketing and merchandising programs
Use of event marketing such as service clinics and second delivery nights.
Ensures adequate customer follow-up and retention systems are in place and properly utilized.
Maximize dealer CO-OP utilization. Responsible for claim authorization process.
Warranty and ECP
Monitors dealer receivables to ensure that claim administration is current.
Administers warranty labor rate applications to ensure the warranty and ECP reimbursement rates are current.
Enlists the assistance of and supports the Field Warranty consultant to address claim administration problems and training needs.
Encourages the sale of ECP as a customer satisfaction and retention Tool.
Customer Satisfaction
Identifies Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlists the assistance of and supports the Field Customer Relations Consultant in addressing these issues.
Represent TCI for Quebec Small Claims Court
Dealer Image
During regular dealer contacts, monitors housekeeping activities and the use of corporate image materials. Ensures after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards.
Technical Support
Ensures that the dealerships attend technical training and that the dealership meets the TECSMART training standard.
Ensure that the TCI/dealership training records are accurate.
Encourages the regular submission of technical reports (flash product reports).
Enlists the assistance of and supports the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets T.C.I. standards.
Other Duties as requested or required.
What You’ll Bring:
University/College degree/diploma in business or an automotive related discipline or equivalent work experience.
Six years’ experience in retail automotive service operations with at least 3 years at a managerial level would be an asset.
Related experience at the automotive wholesale level will also be considered. At least 2 years of which should be in a Service Operations role (SPD) and at least two years of experience either in a parts-related role (PDC, Parts Supply, Parts Administration) or a Parts & Service marketing role.
Strong leadership, relationship-building and negotiation abilities.
Self-starter with excellent organizational and time management abilities.
Strong analytical and problem-solving skills.
Strong presentation skills including the ability to influence large groups of people.
Excellent oral and written communication skills both French and English
Excellent Microsoft computer skills specifically with Excel.
Proven ability to initiate & improve work processes to increase efficiencies.
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.
Area Part & Service Manager-Quebec
R5
Brossard, QC
Toyota Canada Inc. (TCI) est présentement à la recherche d'un mordu de l'automobile pour soutenir notre zone du Québec. Ce poste permanent est à plein temps et relève du directeur, Pièces et Service. Le candidat retenu communiquera et traitera l'information et les politiques entre TCI et divers concessionnaires et fournisseurs.
Votre rôle :
Développement des opérations fixes des concessionnaires
En fonction des besoins et des priorités – analyse, planifie et aide le personnel de direction des concessionnaires pour tout ce qui concerne les Pièces et le Service, y compris l'analyse opérationnelle, la dotation en personnel et les capacités du personnel.
Fait un suivi auprès des concessionnaires pour s'assurer qu'ils ont mis en œuvre les programmes importants, dont, mais pas exclusivement, le TSM (Marketing du service Toyota) et le TQM (Gestion de la qualité Toyota).
Joue le rôle d'intermédiaire entre le PDC et les concessionnaires lorsque des questions relatives aux politiques ont besoin d'éclaircissements.
Vente d'accessoires des concessionnaires
Surveiller les objectifs et leur réalisation
Aider les concessionnaires à mettre au point des plans de marketing pour veiller à la haute visibilité des accessoires dans la salle de montre
Aider à concevoir un plan de rémunération et des processus visant la visibilité des produits et la formation afin de maximiser les ventes d'accessoires
Marketing
Apporte son aide au besoin afin de s'assurer que les concessionnaires élaborent et poursuivent