Navision 2009 Consultant (Jet report)

Seeking a NAV 2009 consultant to join our existing support team. This role is responsible for triaging and resolving Dynamics NAV 2009 R2 (Classic Client) tickets escalated from our outsourced helpdesk, supporting approximately 1,500 end users across Sales, Service, Purchasing, Warehouse, Financials, Manufacturing, and custom modules.
Key Responsibilities
• Triage and resolve NAV support tickets escalated from the Tier 1 helpdesk (approximately 25-50 tickets per week)
• Provide end-user support and troubleshooting across Sales, Service, Purchasing, Warehouse, Financials, Manufacturing, and custom modules
• Deliver clear, patient, user-facing communication to a non-technical audience of business users
• Create and deliver end-user training and documentation as needed
• Participate in testing of new development and system changes prior to release (no hands-on development required)
• Identify recurring issues and escalate trends or systemic problems to the Business Applications Manager
• Occasionally travel to company sites to support in-person training or troubleshooting needs
Required Qualifications
• 3-5+ years of experience supporting Microsoft Dynamics NAV, ideally including NAV 2009 R2 Classic Client
• Required strong experience in Jet Report
• Strong user-facing communication skills, with the ability to translate technical issues into plain language
• Prior customer service or end-user support experience
• Demonstrated ability to train and support end users on business software
• Experience working within a ticketing system (any platform)
• Bachelor's degree preferred; equivalent professional experience will be considered in place of a degree
Preferred Qualifications
• Experience with Jet Reports
• Working knowledge of SQL
• Light C/AL / C/SIDE development experience
• Experience supporting NAV across Sales, Service, Purchasing, Warehouse, or Financials modules specifically

Work arrangement
Yes